Deposit/Form of Payment: Due to the high rate of NSF checks and checks issued on closed accounts, we NO LONGER accept PERSONAL CHECKS. Payment can only be accepted by CASH, MONEY ORDERS, BUSINESS CHECKS, CHURCH CHECKS or DAYCARE CHECKS. Deposit shall be NON-REFUNDABLE. Deposit will be credited towards and reduce the cost of the event accordingly. (The deposit is half of the event total).
Payment: is due when we arrive at the event. We will be unable to set-up until payment has been made. Sorry for this inconvenience but this keeps everyone on schedule. If we must wait for the payment, the time will be reflected in your event time.
CREDIT/DEBIT CARD PAYMENTS AFTER/BEFORE OFFICE HOURS AND WEEKENDS. If a client is needing to charge a credit/debit card after/ before office hours or on the weekend there is a $50.00 service charge for opening up the office to process the credit/debit card payment along with the 4% credit card fee.
Cancellation Policy: No monies will be refunded if the event cannot open or be completed by reasons of riots, civil disturbances, fire, extreme and/or dangerous weather conditions, an act of God, public emergency, act of public enemy, strikes or any other cause beyond the control of A One of a Kind Pony Party. Group may re-schedule event date by providing no less than 48 hours written notice to "A One of a Kind Pony Party". If cancellation is not received in writing within 48 hours PAYMENT FOR THE EVENT IS DUE IN FULL. In the event of weather related cancellation of re-scheduling, the 48 hour written notice will be waived, however, cancellation due to the weather must be received 24 hours prior to the start of the event. If cancellation is not received within 24 hours prior for weather related cancellations, payment for the event is due in FULL. One half of paid Deposits will be credited towards a re-scheduled event for up to 90 days from original event date, if cancellation falls within the weather cancellation guidelines above. Events that cannot be re-scheduled within 90 days from original event date will forfeit all paid funds. Replacement booking will be rain or shine. No refunds or credit will be given towards another event if replacement booking is cancelled.
Ice: Please note that we are unable to drive or pull trailers in ANY icy condition. It is NOT safe for the staff, animals or our equipment. The animals can and will die from over exposure to below freezing temperatures and trailers will jackknife, leaving us stranded on the road while traveling to your event. In the event of ice we will call you in advance to re-schedule your event. Your deposit will be credited towards a re-scheduled event for up to 90 days from the date of the original event. Thank you for your understanding in advance.
Event Set-up: Group shall provide adequate areas for staging of carriage ride, pony ride, petting zoo, carousel, and parking of horse trailer NO FURTHER than 20 FEET from said areas. Group shall provide adequate adult supervision outside of zoo, carriage and pony rides. Warning signs advising parents of release of liability shall be posted at all events. Hand washing stations WILL be provided at ALL events.
Event Set-up: For Event setup further than 20 feet away from our trailers, there will be an additional setup charge payable before we begin work, please visit our PRICING PAGE for that current setup fee.
Indoor Events: If the event is indoors, the group shall provide and dispose of all floor covering needed to protect the floor surface from damage.
Gas Mileage: Visit our PRICING PAGE for the current gas mileage charges.
Please note that once an agreement is signed you are unable to downgrade your event. We will be happy to upgrade (add to) if we have what you are needing available. If you choose to downgrade your event after your event is booked you will still be responsible for the original booking rate. Contact us for kids party themes.
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